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What smaller businesses can learn from Gilbert + Tobin’s AI rollout

Australian law firm Gilbert + Tobin is scaling ChatGPT Enterprise and Codex through executive sponsorship, formal governance and continued human accountability. OpenAI’s customer story presents the rollout as an operating change supported by leadership and oversight, rather than simply giving staff access to another software tool.

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Read the original article at OpenAI News
Source: OpenAI News · Published 26 September 2026