SA Power Networks is testing whether AI can predict obstacles that cause field work to be cancelled and returned for replanning. It has also deployed an internal assistant for stakeholder requests and is piloting SAP Joule across Concur, SuccessFactors and S/4HANA.
iTnews reports that SA Power Networks wants to analyse historical work and job information to estimate what a field team is likely to encounter and whether a job may need to be cancelled. The utility is also using an internal assistant to process unstructured information and support stakeholder requests.
The organisation is testing SAP Joule with a pilot group before wider rollout. That staged approach matters as much as the technology: select a narrow operational problem, test with real users and expand only after measuring the result.
